Right of Withdrawal and Returns

Products purchased from the E-kodumarket.ee online store may be returned within 14 days in accordance with the laws of the Republic of Estonia and the European Union.

The withdrawal period begins from the moment the customer receives the goods.

Return Conditions

The returned product must be:

• unused
• in its original packaging
• undamaged
• with all labels and accessories included

The online store reserves the right to refuse returns if the product has been used or its value has decreased.

Return Process

To return a product, please send a request to:
info@e-kodumarket.ee

The request must include:

• order number
• product to be returned
• reason for return (optional)

After approval, the online store will provide further instructions for returning the product.

Right of withdrawal and returning the goods

The buyer may withdraw from the contract within 14 days of receiving the goods, without giving a reason. A withdrawal request can be submitted via the form at https://e-kodumarket.ee/en/tagastamine or by e-mail to info@e-kodumarket.ee.

If you withdraw from the contract, we refund the amount you paid, including the delivery cost up to the cost of the standard delivery method. The buyer bears the cost of returning the goods. For the return we send you a parcel locker return label; its cost equals the delivery cost of your order and is set off against the delivery refund, so the price of the goods is transferred to your account. We send the label within 5 working days of confirming your withdrawal notice. If delivery of the order was free, the return label is free as well. The label is valid for returns within Estonia via a parcel locker; returns from outside Estonia and returns of oversized goods are arranged and paid for by the buyer. If you prefer, you may return the goods another way at your own cost — in that case we refund the price of the goods together with the delivery cost. We refund the money to the same payment method you used for the purchase, within 14 days of receiving your withdrawal notice, but not before we have received the goods or proof that you have sent them. The refund costs you nothing.

The cost of returning a defective product is always borne by the Seller — regardless of where the buyer is, which return method they choose, and whether the product fits into a parcel machine.

The goods must be sent back within 14 days of receiving the return label; if the buyer returns the goods another way, without our label, they must be sent back within 14 days of sending the withdrawal notice. A delay on our side in sending the label is not counted as the buyer’s delay.

The returned goods must be in their original packaging and must not be used, damaged or soiled.

Refunds

Refunds will be issued without undue delay, but no later than 14 days from receiving the withdrawal notice.

The online store may delay the refund until the returned goods have been received or proof of return has been provided.

Exceptions

The right of withdrawal does not apply to:

• perishable goods
• hygiene products if the packaging has been opened
• products that cannot be returned due to health protection or hygiene reasons

Complaints

If a product has defects, the customer must inform the online store as soon as possible, but no later than 2 months after discovering the issue.

Complaints can be sent to:
info@e-kodumarket.ee

Withdrawal request template:

Recipient: Oden grupp OÜ, Kassi 9, 12618, Tallinn, Estonia
E-mail: info@e-kodumarket.ee
I would like to withdraw from the contract concerning the following goods:
Invoice number of the returned goods:
Invoice date / date the goods were received:
Buyer’s name:
Buyer’s address:
Buyer’s e-mail and contact phone:
Date the request was submitted:
Name of the applicant (and signature if submitted on paper):