Right of Withdrawal and Returns

Products purchased from the E-kodumarket.ee online store may be returned within 14 days in accordance with the laws of the Republic of Estonia and the European Union.

The withdrawal period begins from the moment the customer receives the goods.

Return Conditions

The returned product must be:

• unused
• in its original packaging
• undamaged
• with all labels and accessories included

The online store reserves the right to refuse returns if the product has been used or its value has decreased.

Return Process

To return a product, please send a request to:
info@e-kodumarket.ee

The request must include:

• order number
• product to be returned
• reason for return (optional)

After approval, the online store will provide further instructions for returning the product.

Right of withdrawal and returning the goods

The buyer may withdraw from the contract within 14 days of receiving the goods, without giving a reason. A withdrawal request can be submitted via the form at https://e-kodumarket.ee/en/tagastamine or by e-mail to info@e-kodumarket.ee.

Return costs are borne by the seller. After we confirm your request, we will send you a prepaid return label within 5 working days.

The goods must be sent back within 14 days of receiving the return label. A delay on our side in sending the label is not counted as the buyer’s delay.

If the buyer returns the goods without waiting for our label, we reimburse the postage against a receipt, up to the usual cost of shipping.

The returned goods must be in their original packaging and must not be used, damaged or soiled.

We refund the amount paid within 14 days of receiving the withdrawal request, to the same payment method you used for the purchase. We also refund the delivery cost you paid; if you chose a more expensive delivery method than our standard one, we refund the cost of the standard method. We may withhold the refund until we receive the goods or the buyer provides proof of dispatch.

Refunds

Refunds will be issued without undue delay, but no later than 14 days from receiving the withdrawal notice.

The online store may delay the refund until the returned goods have been received or proof of return has been provided.

Exceptions

The right of withdrawal does not apply to:

• perishable goods
• hygiene products if the packaging has been opened
• products that cannot be returned due to health protection or hygiene reasons

Complaints

If a product has defects, the customer must inform the online store as soon as possible, but no later than 2 months after discovering the issue.

Complaints can be sent to:
info@e-kodumarket.ee

Withdrawal request template:

Recipient: Oden grupp OÜ, Kassi 9, 12618, Tallinn, Estonia
E-mail: info@e-kodumarket.ee
I would like to withdraw from the contract concerning the following goods:
Invoice number of the returned goods:
Invoice date / date the goods were received:
Buyer’s name:
Buyer’s address:
Buyer’s e-mail and contact phone:
Date the request was submitted:
Name of the applicant (and signature if submitted on paper):

Return costs are borne by the seller: after we confirm the request we send a prepaid label within 5 working days. The goods must be sent back within 14 days of receiving the label.